Long-term change may seem appealing at first (new markets, new capabilities, and new ambitions). But then comes the reality of fatigue, blurry priorities, and distance from purpose.
Organizations do not lose their purpose in one day; they lose it slowly; a missed conversation and a rushed decision here and there; eventually we stop asking “why” and we only ask “what”.
This change occurs subtly but is costly.
When Execution Replaces Meaning
Consider a five-year digital transformation at a financial services company. The first few years emphasized the message of achieving inclusion and access for customers. However, by the third year, the focus of internal conversations had become on the system integration timelines. The organization’s mission had not watered down; the organization’s focus simply drifted.
Check out: Governing Risk in the Era of Autonomous Systems
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